Event 567, RC =10048 When Restarting SNA Server

Last reviewed: March 19, 1998
Article ID: Q172635

The information in this article applies to:

Microsoft SNA Server, versions 2.11, 3.0, and 3.0 Service Pack 1 (SP1)

SYMPTOMS

If the SnaBase or SnaServer services fail with an access violation, the TCP/IP socket ports that they use may not be cleaned up properly. When you attempt to restart the SnaBase or SNAServer service, you will see the following error logged in the event viewer:

   Event ID: 567
   Description: Creation of a named pipe failed, rc = 10048, pipe = <socket
   number>

The 10048 error corresponds to Winsock error WSAEADDRINUSE (address in use). After this problem occurs, the server must be restarted in order to restart SNA Server.

CAUSE

If SnaBase or SnaServer encounters an access violation, it leaves some sockets in the open state.

NOTE: You must still investigate the original cause of the access violation. Open a case with Microsoft Technical Support and provide the following information:

   <ntroot>\drwtsn32.log
   <snaroot>\traces\snadump.log
   Windows NT application logs
   system event logs.

STATUS

Microsoft has confirmed this to be a problem in SNA Server version 2.11. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Microsoft has confirmed this to be a problem in SNA Server versions 3.0 and 3.0 Service Pack 1 (SP1). This problem was corrected in the latest SNA Server version 3.0 U.S. Service Pack. For information on obtaining this Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

MORE INFORMATION

With the fix applied, SNA Server cleans up the sockets in the top-level exception handler supported by Snadmod.dll. The cleanup will always happen, provided the exception handler is invoked, and services can be restarted without restarting the computer in such situations.

Keywords          : kbbug2.11 kbbug3.00 kbbug3.00.sp1 snabaseservice snaip snaserverservice kbfix3.00.sp2 kbnetwork
Version           : winnt:2.11,3.0
Platform          : winnt
Issue type        : kbbug
Solution Type     : kbfix

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Last reviewed: March 19, 1998
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.