LU3 Print Jobs May Fail to Print After Initial Job Completes

 Last reviewed: February 4, 1998
Article ID: Q180149
The information in this article applies to:
  • Microsoft SNA Server, versions 3.0, 3.0 SP1, 3.0 SP2, 4.0

SYMPTOMS

When you print multiple LU3 host print jobs to an SNA Server system, the second print job may fail to print. In addition, SNA Server will terminate the print session, which causes the printer logical unit (LU) on the host to be deactivated.

This problem occurs when the second print job is not preceded by a BID command from the host. In this case, the second print job begins with the first part of the actual print data. SNA Server will log the following event in the Windows NT Application Event log when the problem occurs: 

   Event ID: 12
   Source: SNA Server
   Description: (1118) Negative Response from Remote System (SENSE = 4011)

CAUSE

When SNA Server receives first portion of the print data for the second print job, it sends it to the print server. The print server responds with a BID ACK (Acknowledgement). Because the second print job did not begin with a BID message, SNA Server never sent a BID to the print server, so it responds to this message with an error. The error message contains a sense code of 4011. Sense Code 4011 is defined in the IBM SNA Formats Guide (GA27- 3136).

The print server responds with a BID ACK message because the LU3 printing code assumes that anything it receives that causes the Winvprt.dll file to start a print job is a BID message. This causes it to always respond with a BID ACK at the beginning of a new LU3 print job.

STATUS

Microsoft has confirmed this to be a problem in SNA Server versions 3.0, 3.0 SP1, 3.0 SP2, and 4.0. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Product Support Services for more information. 

Keywords          : prodsna snaprintservice
Version           : WINDOWS:3.0,3.0SP1,3.0SP2,4.0
Platform          : WINDOWS
Issue type        : kbbug
Solution Type     : kbfix

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Last reviewed: February 4, 1998
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