DOC: Registration Card Reports Wrong Support Policy

Last reviewed: June 26, 1997
Article ID: Q156132

The information in this article applies to:

Microsoft Visual C++, Enterprise Edition, version 4.2

SUMMARY

The registration card for Visual C++ Enterprise Edition states that Standard Support for this product is 30 days from the time of the first call to product support.

This information is incorrect.

The card should state the current support policy for Microsoft development tools, which follows:

   Microsoft Technical Support Standard support provides no-charge support
   from Microsoft support engineers via a toll call between 6:00 A.M. and
   6:00 P.M. Pacific time, Monday through Friday, excluding holidays. In
   Canada, support engineers are available via a toll call between 8:00
   A.M. and 8:00 P.M. Eastern time, Monday through Friday, excluding
   holidays. Every Microsoft development tools product includes 2 no-charge
   support incidents that may be used for the current version of the
   product.

Keywords : kbpolicy VCEntIss
Technology : kbMfc
Version : 4.2
Platform : NT WINDOWS
Issue type : kbdocerr

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: June 26, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.