Problems Sending Faxes to European Numbers

Last reviewed: November 22, 1994
Article ID: Q111830

The information in this article applies to:

Microsoft Windows for Workgroups version 3.11

SYMPTOMS

When you try to send a fax to a European number, Microsoft At Work PC Fax continues trying to dial the number but never actually send the fax. At Work PC Fax does not generate an error in this situation.

CAUSE

European phones usually transmit ring signals at the same pitch as a United States busy signal. Although most modems can distinguish between the two, some cannot. This prevents the fax from being sent since it detects a busy signal.

WORKAROUND

To work around this problem, enable the Blind Dialing option in Control Panel. To do this, choose the Fax icon, choose Setup, and then choose Dialing. In the Dialing dialog box, select the Blind Dialing option, then restart Microsoft Mail.

NOTE: A disadvantage to this workaround is that it disables redial for other numbers.

KBCategory: kbtool kbatwork kbenv
KBSubcategory: wfw wfwg awfax wincomm
Additional reference words: 3.11 international country

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Last reviewed: November 22, 1994
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