Keyboard Hangs After Installing WFWG on Toshiba or TI Notebook

 Last reviewed: November 21, 1994
Article ID: Q112683
The information in this article applies to:
  • Microsoft Windows for Workgroups versions 3.10, 3.11
  • Microsoft BallPoint Mouse with QuickPort connection

SYMPTOMS

When you install Windows for Workgroups over Windows 3.1, your mouse and keyboard may stop responding (hang).

This problem occurs if you are using a Toshiba or Texas Instruments original equipment manufacturer (OEM) Microsoft BallPoint Mouse version 1.0 with QuickPort connection.

CAUSE

When you install Windows for Workgroups over Windows 3.1, Setup overwrites the KEYBOARD=BPVKD.386 entry in the [386Enh] section of your SYSTEM.INI file and replaces it with the default keyboard driver (KEYBOARD=*VKD). As a result, the mouse and keyboard hang.

RESOLUTION

To correct this problem, edit the SYSTEM.INI file and change the keyboard= line to reflect the BallPoint virtual device driver (VxD) instead of the default Windows for Workgroups VxD, and then restart Windows for Workgroups.

MORE INFORMATION

For more information on Microsoft BallPoint Mouse with QuickPort connection, query on the following words in the Microsoft Knowledge Base: 

   quickport

KBCategory: kbsetup kbhw kb3rdparty
KBSubcategory: wfw wfwg
Additional reference words: 3.1 3.10 3.11 ball point ball-point ti
travelmate 4000

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: November 21, 1994
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.