Missing MS At Work PC Fax Address Option in WFWG 3.11 Mail

 Last reviewed: November 22, 1994
Article ID: Q114336
The information in this article applies to:
  • Microsoft Windows for Workgroups version 3.11

SYMPTOMS

When you try to create a new address entry in the Windows for Workgroups 3.11 Mail program, the Microsoft At Work PC Fax address option is missing.

NOTE: Even when this option is missing, you should not encounter any problems receiving or sending faxes.

CAUSE

This situation can be caused by a missing FAXNSP entry in the MSMAIL.INI file or a corrupted FAXNSP.DLL file in the Windows SYSTEM subdirectory.

RESOLUTION

Edit the MSMAIL.INI file located in the Windows directory and verify that the NAME= entry under the [Providers] section contains Faxnsp. Below is an example of how this section should look. 

   [Providers]
   Name=Pabnsp MSSFS Faxnsp
If the [Providers] section appears to be correct, it is possible that FAXNSP.DLL is corrupted. Expand a new FAXNSP.DLL from Disk 6 (of the 3.5- inch set) or Disk 8 (of the 5.25-inch set) of Windows for Workgroups 3.11. For example, to expand a new copy of the file from a disk located in the A drive to a Windows directory located on the drive C, you would use the following: 

   expand a:\faxnsp.dl_ c:\windows\system\faxnsp.dll

KBCategory: kbtool kbatwork kbinterop
KBSubcategory: wfw wfwg wgao awfax
Additional reference words: 3.11 dos not connected

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Last reviewed: November 22, 1994
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