Gateway 2000 Problems Running Standard or 386 Enhanced Mode

Last reviewed: November 22, 1994
Article ID: Q67255

The information in this article applies to:

Microsoft Windows operating system versions 3.0, 3.0a

SYMPTOMS

On some Gateway 2000 386 computers running Microsoft Windows 3.0, HIMEM.SYS appears to load correctly, but Windows stops responding (hangs) in standard and enhanced mode.

CAUSE

This problem is related to the GENE II or HAWK motherboards installed in these computers. The problem stems from an inability to properly load HIMEM.SYS, regardless of the parameters given, on Gateway 2000 386's with these motherboards installed.

RESOLUTION

You can obtain U7 PAL chips from Gateway. You can also fix the problem by getting a Bristol Technology Corporation (BTC) replacement motherboard.

MORE INFORMATION

For additional information on this problem or the procedure to determine the need for a motherboard replacement, contact Gateway 2000.

The products included here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

KBCategory: kbhw kb3rdparty
KBSubcategory: win30
Additional reference words: 3.00 win30 3rdparty KBHW 3.00a

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Last reviewed: November 22, 1994
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