ALT+ENTER in MS-DOS Prompt Causes AnyKey Keyboard to Hang

 Last reviewed: August 28, 1995
Article ID: Q131546
The information in this article applies to:
  • Microsoft Windows 95

SYMPTOMS

When you press the ALT+ENTER key combination in an MS-DOS prompt session, your computer may stop responding (hang). You must restart your computer to make the keyboard work again.

CAUSE

This problem can occur if you are using a Gateway AnyKey keyboard dated 6/18/91 (part number 2189014-00-711).

RESOLUTION

To work around the problem, use any one of the following methods:

  • Replace the AnyKey keyboard with a model not dated 6/18/91. For example, AnyKey keyboards dated 3/9/92 and later have been found to work correctly.
  • Replace the AnyKey keyboard with a keyboard from a different manufacturer.
  • Do not press ALT+ENTER to switch between a windowed and full-screen MS-DOS prompt session.

STATUS

This problem does not occur in Windows 3.1 or Windows for Workgroups 3.1x, and Microsoft has confirmed that it is not caused by Windows 95.

KBCategory: kbhw kb3rdparty
KBSubcategory: wpp95 win95
Additional reference words: 95 gw2k 2000

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: August 28, 1995
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.