Cover Pages May Be Unavailable in Microsoft Fax

The information in this article applies to:

• Microsoft Windows 95

SYMPTOMS

When you send a fax from Microsoft Exchange, you may be unable to select a fax cover page. When this occurs, there are no cover page files listed in the Compose New Fax Wizard, or in the Default Cover Page section of the properties for Microsoft Fax.

CAUSE

This problem can occur if the Archive attribute has been removed from the .cpe files in the Windows folder, or if you have created a cover page in an unrecognized format, even if the Archive attribute is set correctly.

NOTE: The Archive attribute is often removed by backup programs. If you perform frequent backups, you may want to create a batch file containing the MS-DOS ATTRIB command to restore the file's Archive attribute.

RESOLUTION

This problem is resolved by the following updated file for Windows 95:

   COVERPG.EXE version 4.00.962 (2/6/96, 147,456 bytes) and later

Installation

To install the updated file, follow these steps:

1. Download the COVERPG.EXE file from one of the online services listed below to an empty folder.

2. In My Computer or Windows Explorer, double-click the COVERPG.EXE file you downloaded in step 1.

3. Follow the instructions on the screen.

Instructions for Downloading

You can find COVERPG.EXE (size: 213080 bytes) 
                        , a self-extracting file, on the following

• Microsoft's World Wide Web Site on the Internet

        On the www.microsoft.com home page, click the Support icon.
        Click Knowledge Base, and select the product.
        Enter kbfile COVERPG.EXE (size: 213080 bytes) 
                                , and click GO!
        Open the article, and click the button to download the file.
  
  

• Internet (anonymous FTP)

        ftp ftp.microsoft.com
        Change to the Softlib/Mslfiles folder.
        Get COVERPG.EXE (size: 213080 bytes) 
  

• Microsoft Download Service (MSDL)

        Dial (425) 936-6735 to connect to MSDL
        Download COVERPG.EXE (size: 213080 bytes) 
  

   ARTICLE-ID: Q119591
   TITLE     : How to Obtain Microsoft Support Files from Online Services

MORE INFORMATION

Manual Restoration of the Archive Attribute

Microsoft recommends you obtain the COVERPG.EXE file to resolve this issue; however, to manually restore the Archive attribute for the .cpe files, you can use one of the following methods.

Method 1:

Use Windows Explorer to restore the Archive attribute to the .cpe files. To do so, follow these steps:

1. Use the right mouse button to click a .cpe file in the Windows folder, and then click Properties on the menu that appears.

2. Click the Archive check box to select it, and then click OK.

3. Repeat steps 1-2 for each .cpe file in the Windows folder.

Rename the custom cover pages to something else. This should restore the default cover pages.

File Installed

The following file is installed when you install Coverpg.exe:

   File name      Folder           Size      Date       Version
   ---------------------------------------------------------------
   Awfxcg32.dll   Windows\System   116,224   12/01/95   4.0.962