PCI Device Settings Not Retained with Safe Recovery Option

 Last reviewed: December 8, 1995
Article ID: Q140905
The information in this article applies to:
  • Microsoft Windows 95

SYMPTOMS

If Windows 95 Setup is terminated abnormally after the hardware detection portion of Setup has run on a computer using PCI devices, the PCI device settings are not retained when you run Setup again and choose the Safe Recovery option. Specifically, settings for the keyboard, mouse, and display drivers are not retained.

CAUSE

Setup does not receive device information from all the enumerated branches when you use the Safe Recovery option.

RESOLUTION

To work around this problem, use either of the following methods:

  • Remove the PCI devices in Device Manager, and then use the Add New Hardware tool in Control Panel to redetect them.
  • Run Setup again and do not use the Safe Recovery option.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows 95. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

KBCategory: kbsetup kbhw
KBSubcategory: win95
Additional reference words: 95

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Last reviewed: December 8, 1995
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