Err Msg: The Mail Headers Could Not Be Displayed

• Microsoft Windows 95

SYMPTOMS

When you click Remote Mail on the Tools menu in Microsoft Exchange, you may receive either of the following error messages:

• The mail headers could not be displayed. Internal MAPI error while establishing remote interface MAPI 1.0 - 839 - [80004005]
• The item could not be displayed. The action could not be completed. Microsoft Exchange Client - 9997 - [80070005]

CAUSE

These errors can occur if your computer name contains the "@" character. The first error message occurs when you try to use the Remote Mail feature in Microsoft Exchange. The second error message occurs when you send a message with the The Microsoft Network Online Service information service installed in your default profile.

RESOLUTION

Remove the "@" character from your computer name. To do so, follow these steps:

1. In Control Panel, double-click Network.

2. Click the Identification tab.

3. Change the computer name so that it does not contain the "@" character, and then click OK.

4. When you are prompted to restart your computer, do so.