Computer May Hang When PC Tools Pro 9.0 Is Used with FAT32

 Last reviewed: May 13, 1997
Article ID: Q159841
The information in this article applies to:
  • Microsoft Windows 95 OEM Service Release versions 2, 2.1

SYMPTOMS

After you install PC Tools Pro 9.0 with the Desktop Utility option, the computer may stop responding (hang) after you see the following message when you start the computer: 

   Analyzing drive C:
   Reading system areas

CAUSE

PC Tools Pro 9.0 is not compatible with the FAT32 file system in Windows 95 OEM Service Release 2 (OSR2).

RESOLUTION

To resolve this problem, use either of the following methods:

  • Use a text editor (such as Notepad) to edit the Autoexec.bat file and disable the "Call PCTOOLS.BAT" line. To disable the line, type "rem" (without quotation marks) at the beginning of the line.
  • Contact the program's manufacturer for an updated version.

MORE INFORMATION

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or other- wise, regarding this product's performance or reliability.

Additional query words: 95
Keywords : kb3rdparty osr2 win95 kb3rdparty
Version : 95
Platform : WINDOWS

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Last reviewed: May 13, 1997
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