Setup Hangs During First Reboot with Compaq NetFlex Driver

Last reviewed: December 13, 1996
Article ID: Q160946

The information in this article applies to:

Microsoft Windows 95 OEM Service Release version 2

SYMPTOMS

When you run Windows 95 OEM Service Release 2 (OSR2) Setup on a computer with a Compaq NetFlex controller (network adapter), the computer may stop responding (hang) on the first reboot. When you restart the computer, Setup does not continue and the computer may hang again.

CAUSE

The Compaq NetFlex driver supplies only a 4K buffer when paging in real mode, such as during the first reboot during Setup or when it is running in MS-DOS Compatibility mode.

RESOLUTION

To resolve this issue, use either of the following methods:

Contact your hardware vendor to obtain the Windows 95 OEM Service Release version 2.1 update.

Remove the NetFlex card from your computer and run Setup again. Do not choose Safe Recovery when you are prompted. When OSR2 is installed, put the card back in your computer and use the Add New Hardware tool in Control Panel to detect it.
NOTE: If your hard disk is using MS-DOS Compatibility mode, your computer may hang when you run the Add New Hardware tool.
For information about troubleshooting MS-DOS Compatibility mode, see the following article in the Microsoft Knowledge Base:
```
      ARTICLE ID: Q130179
      TITLE     : Troubleshooting MS-DOS Compatibility Mode on Hard Disks
```

KBCategory: kbsetup
KBSubcategory: win95 osr2
Additional reference words: 95

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Last reviewed: December 13, 1996
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