Disk Defragmenter or ScanDisk Loops Continuously

 Last reviewed: January 16, 1998
Article ID: Q172473
The information in this article applies to:
  • Microsoft Windows 95

SYMPTOMS

When you run ScanDisk or Disk Defragmenter, the operation may restart when only a small percentage of the operation is finished and then continue to restart repeatedly, or the operation may take a very long time.

CAUSE

This behavior can occur if Hewlett-Packard ScanJet Button Manager is running in the background.

RESOLTION

To work around this issue, quit ScanJet Button Manager before you run ScanDisk or Disk Defragmenter. To quit ScanJet Button Manager, press CTRL+ALT+DELETE to open the Close Program dialog box, click Hpsjbmgr in the list of running programs, and then click End Task.

MORE INFORMATION

Disabling ScanJet Button Manager does not disable scanning, but it does disable one-touch scanning. For more information about ScanJet Button Manager, please contact Hewlett-Packard.

The third-party product discussed in this article is manufactured by a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

Additional query words: 95 slow hang finish
Keywords : win95 kb3rdparty kbenv
Version : WINDOWS:95
Platform : WINDOWS

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Last reviewed: January 16, 1998
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