Unable to View NetWare Print Queues

• Microsoft Windows 95
• Microsoft Windows 95 OEM Service Release version 2

SYMPTOMS

When you use the Microsoft Client for NetWare Networks, you may be unable to view the contents of NetWare print queues, and in the Printers folder, the NetWare printers may appear to be off-line.

Note that this does not occur you are using the Microsoft Service for NetWare Directory Services (MSNDS).

CAUSE

This behavior can occur when you are attached to multiple NetWare servers whose names are almost identical. This can occur when the name of one NetWare server to which you are attached is a subset of another NetWare server to which you are attached. For example:

   Server 1:  MY_SERVER
   Server 2:  MY_SERVER_TOO

RESOLUTION

To resolve this issue, install the Microsoft Service for NetWare Directory Services (MSNDS). With MSNDS you can connect to both NetWare 4.x (NDS) servers and NetWare 3.x (Bindery) servers.

For additional information on MSNDS, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE-ID: Q138709
   TITLE     : Microsoft Service for NetWare Directory Services Available

   ARTICLE-ID: Q164558
   TITLE     : Configuring MSNDS to Log in to a NetWare Bindery Server

STATUS

Microsoft has confirmed this to be a problem in the Microsoft Client for NetWare Networks included in Microsoft Windows 95 and OEM Service Release 2 (OSR2). An update to address this problem is now available, but is not fully regression tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft does not recommend implementing this update at this time. Contact Microsoft Technical Support for additional information about the availability of this update.