Print Manager Hangs After Upgrading to Windows NT Server

 Last reviewed: May 15, 1997
Article ID: Q114622

The information in this article applies to:
  • Microsoft Windows NT Advanced Server Upgrade for LAN Manager version 3.1
  • Microsoft Windows NT version 3.1

SYMPTOMS

If you have an HP printer shared on your LAN Manager 2.2 server and you upgrade to Windows NT Server by using the Windows NT Advanced Server Upgrade for LAN Manager, both Print Manager and Registry Editor may stop responding (hang) when started.

CAUSE

During the upgrade process, an invalid printer reference is made in the Registry.

WORKAROUND

  1. Run Registry Editor from a remote computer and select the new Windows NT server.

  2. Under the HKEY_LOCAL_MACHINE subtree, find the following key: 

          \SYSTEM\CurrentControlSet\Control\Print\Printers

  3. Delete the HP printer reference.

  4. Exit Registry Editor and restart the Windows NT server.

  5. Run Print Manager on the Windows NT server and add the HP printer again.

STATUS

Microsoft has confirmed this to be a problem in Windows NT and Windows NT Advanced Server version 3.1. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: prodlm2nt
Keywords : kbbug3.10 kbprint ntprint NTSrvWkst
Version : 3.1
Platform : WINDOWS

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Last reviewed: May 15, 1997
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