Directory Replicator Service Will Not Start

• Microsoft Windows NT operating system version 3.1, 3.5 and 3.51
• Microsoft Windows NT Advanced Server version 3.1, 3.5 and 3.51
• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Workstation version 4.0

SYMPTOMS

The Directory Replicator service fails to start. Event Viewer logs error 1057 or 1069.

CAUSE

These errors can result from incorrect configuration of the Directory Replicator service, from incorrect configuration information in the Registry, or because domain user account information has not been synchronized. The most likely reason is that the password is invalid or the account was not granted "Logon as a service" privileges. Verify that you have completed the following steps to set up the service:

1. Create a domain user, for example "REPLUSER", with a proper password. Make it a member of Domain Users, Backup operators, Replicator groups.

       - Select Password never expires.
       - Clear User must change password at next logon.
       - Clear User can not change password.
       - Clear Account disabled.
       - Allow all hours for logon.
       - Do not define a user profile or login script.
   

2. From User Manager for Domains, choose User Rights from the Policies menu. Select Show advanced user rights and grant the Replicator group the "Logon as a Service" right.

3. From Server Manager for Domains, select the server and choose Services from the Computer menu. A list of services running on the server appears. Select the Directory Replicator service and choose Startup.

4. Specify startup type to be automatic and mark the default logon as "This account," choosing REPLUSER. Type the correct password for the user in the Password and Confirm password fields.

   NOTE: The only password verification performed at this step is to check that the Password and Confirm Password fields are the same. It is possible to enter an incorrect user password in these fields; however, when the Directory Replicator service attempts to start it will fail.

WARNING: Using Registry Editor incorrectly can cause serious, system-wide problems that may require you to reinstall Windows NT to correct them. Microsoft cannot guarantee that any problems resulting from the use of Registry Editor can be solved. Use this tool at your own risk.

Edit the ObjectName value under the following key in the HKEY_LOCAL_MACHINE subtree:

   \System\Current Control Set\Service\Replicator

After editing the Registry, attempt to start the Directory Replicator service again. If the error persists, there may be a problem with the User Account or the User Account database. Check the System Event Log for errors generated by the Netlogon service. Verify that the user account database is successfully synchronized on all of the servers in the domain. Proceed with troubleshooting domain synchronization problems if these errors are revealed.