STOP Msg: c000021a Logging on a Second Time to WinNT 3.51 w/ SP2

 Last reviewed: March 21, 1997
Article ID: Q126689

The information in this article applies to:
  • Microsoft Windows NT Workstation version 3.51
  • Microsoft Windows NT Server version 3.51

SYMPTOMS

Under some video resolutions and using specific wallpaper bitmaps, when you log in for the second time after rebooting on your Windows NT 3.51 computer with Windows NT 3.51 Service Pack 2 installed, the following error message appears: 

   Application error - WINLOGON.EXE
   The exception unknown software exception (0xc0000037) occurred in the
   application at location 0x77fa02fd
When you choose to terminate the application, the following STOP Message appears: 

   STOP:c000021a (fatal system error)

RESOLUTION

Microsoft has modified the file, WINSRV.DLL, to correct this problem. Upgrade to the latest Windows NT 3.51 U.S. Service Pack.

STATUS

Microsoft has confirmed this to be a problem in Windows NT 3.51 U.S. Service Pack 2. This problem was corrected in the latest Windows NT 3.51 U.S. Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces): 

   S E R V P A C K

Additional query words: prodnt
Keywords : kbbug3.51 kbdisplay kbfix3.51.sp3 ntstop
Version : 3.51
Platform : WinNT

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Last reviewed: March 21, 1997
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