Error Printing From Lotus Notes in Windows NT

• Microsoft Windows NT operating system version 3.1
• Microsoft Windows NT Advanced Server version 3.1
• Microsoft Windows NT Workstation version 3.5 and 3.51
• Microsoft Windows NT Server version 3.5 and 3.51
• Microsoft Windows NT Server version 4.0
• Microsoft Windows NT Workstation version 4.0

SYMPTOMS

When you print from Lotus Notes in Windows NT to a printer with the printer name longer than 32 characters, the following error message may appear:

   Cannot access printer or printer driver
   (may be due to insufficient memory)

CAUSE

Lotus Notes maintains a 32-byte internal buffer size for file names. The long file name of the printer is correctly reported, but Notes accepts only the first 32 characters. Therefore Notes is not able to locate the printer.

RESOLUTION

To resolve this issue, use a printer name shorter than 32 characters. To rename a printer, follow these steps:

1. Click the Start button, point to Settings, and then click Printers.

2. Use the right mouse button to click the printer, and then click Rename on the menu that appears.