RASPHONE Hangs After Making PPP Connection To Server

 Last reviewed: August 23, 1996
Article ID: Q128977
The information in this article applies to:
  • Microsoft Windows NT Workstation version 3.5
  • Microsoft Windows NT Server version 3.5

SYMPTOMS

The Windows NT 3.5 Remote Access application (RASPHONE.EXE) hangs after connecting to a service provider using PPP. You are able to exit RASPHONE by choosing End Task from the Task List, but you can continue to use RASPHONE until you shutdown and restart Windows NT. Additionally, the modem remains connected to the remote PPP server after you have forced RASPHONE application to end. You are unable to use the modem with either RASPHONE or another communications application until you shutdown and restart Windows NT.

CAUSE

This problem occurs if the remote PPP server sends an LCP echo request packet with an illegal length. RASPPPEN.DLL performs no length checking on an echo request.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.5. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

KBCategory: kbnetwork kbbug3.50
KBSubcategory: ntras NTSrvWkst
Additional reference words: 3.50 prodnt

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: August 23, 1996
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.