Compaq Systems Hangs During Upgrade to 3.51

 Last reviewed: April 30, 1996
Article ID: Q137925
The information in this article applies to:
  • Microsoft Windows NT Workstation version 3.51
  • Microsoft Windows NT Server version 3.51

SYMPTOM

Your Compaq computer using the HAL provided in Compaq's Support Software Diskette (SSD) version 1.14 does not start after upgrading to Windows NT 3.51.

CAUSE

Windows NT Setup incorrectly detects the Compaq ISA Uniprocessor HAL from SSD 1.14 and replaces it with the multi-processor HAL from version 3.51.

RESOLUTION

Compaq technical support recommends that you install the Compaq ISA Uniprocessor Support HAL from SSD version 1.15 prior to upgrading to Windows NT version 3.51.

Support Software Distribution 1.15 is available from the Compaq BBS at (713)378-1418 or on CompuServe in the CPQ forum. The filename is SP1209.EXE.

KBCategory: kbsetup
KBSubcategory: ntsetup
Additional reference words: 3.51

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Last reviewed: April 30, 1996
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