Programs Hang Intermittently on Dell XE 5100-2

 Last reviewed: June 27, 1996
Article ID: Q138132
The information in this article applies to:
  • Microsoft Windows NT Workstation version 3.5
  • Microsoft Windows NT Server version 3.5

SYMPTOMS

Many large programs that use multiple processors, such as SQL Server for Windows NT, stop responding (hang) intermittently after you upgrade the Dell XE 5100-2 computer from one processor to multiple processors.

CAUSE

You still have the single processor hardware abstraction layer (HAL) file installed under Windows NT.

RESOLUTION

To correct this problem, upgrade your computer to "MPS Multiprocessor PC" HAL by running the Windows NT Resource Kit 3.5 UPTOMP.EXE utility. If you do not have the Windows NT 3.5 Resource Kit, you may download UP_TO_MP.EXE from the Dell Bulletin Board Service (BBS) at (512) 728-8528. For additional information, contact Dell Technical Support at (800) 624-9896.

The Dell products discussed here are manufactured by Dell Computer Corp., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

KBCategory: kbhw kb3rdparty
KBSubcategory: nthw
Additional reference words: prodnt 3.50 two lock up hung fail crash

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: June 27, 1996
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.