Directory Synchronization May Fail with Windows NT 3.51 Mail

• Microsoft Windows NT Workstation version 3.51
• Microsoft Windows NT Server version 3.51

SYMPTOMS

Persistent failures of directory synchronization (Dir-Sync) with Windows NT Mail (MSMAIL32.EXE) may record the following in the DIRSYNC.LOG file:

   Fatal [203] GAL Rebuild problem accessing files
   Global Address List not installed on this Postoffice

CAUSE

The GAL.NME file is being held open (but not locked) by the MSSFS32.DLL file. MSSFS32.DLL is used to resolve the names of intended recipients. When an intended recipient is an external user with a name already in the Personal Address Book (PAB), the GAL.NME file is not closed after the message is sent. The server does not allow REBUILD.EXE to delete the old GAL.NME, generating the error.

WORKAROUND

To work around this problem, do one of the following:

• From the Mail menu, select Options and clear the Add Recipients To Personal Address Book check box

  -or-

• Make sure every workstation performs an Exit And Sign Out from Windows NT 3.51 Mail before you run REBUILD.EXE.

RESOLUTION

This problem has been corrected in the latest Service Pack for Windows NT version 3.51.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.51. This problem was corrected in the latest Windows NT 3.51 U.S. Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K