BUG: Service Pack 3 Causes Updated Epson Stylus to Fail

Last reviewed: May 1, 1996
Article ID: Q140985

The information in this article applies to:

Microsoft Windows NT Workstation version 3.51
Microsoft Windows NT Server version 3.51

SYMPTOMS

You can experience heap corruption when using Windows NT 3.51 Service Pack 3 and the updated Epson Stylus driver that supports 720 DPI printing. Typically the system will slow down and eventually lock up during print operations.

CAUSE

The cause of the problem is related to Service Pack 3 installing an earlier version of the following files:

RASDD.DLL RASDDUI.CNT RASDDUI.DLL

RESOLUTION

Steps to Resolve Problem

Download the updated Epson Stylus drivers from the following locations:
```
      FTP:
```
Bussys\winnt\winnt-public\drivers\3.51\Epson\<Platform>

The Microsoft Windows Driver Library (WDL) is available on online services. For more information about the WDL, see the following articles in the Microsoft Knowledge Base.

   ARTICLE-ID: Q135314
   TITLE     : Windows 95 Driver Library

   ARTICLE-ID: Q82006
   TITLE     : Windows Driver Library Information

Remove the existing Printer. (From Printmanager, select the Epson Stylus driver and choose "Remove Printer" from the Printer Menu.)

Expand the newly downloaded files into a separate directory, and do the following:

a. In Control Panel, choose the Print Manager icon. The Print Manager

      opens. From the Printer menu, choose Create Printer. The Create
      Printer dialog box appears.

b. Expand the Driver drop-down list by clicking its down arrow. Scroll

      to the bottom of the list and select Other. The Install Driver dialog
      box will appear.

c. Either insert the disk you made during the downloading procedure, or

      type the path of the directory where you downloaded the driver. Then
      choose the OK button. A Select Driver dialog box appears, listing one
      or more printers.

d. In the Printer Driver list, select the printer you want, and choose

      the OK button. Windows NT copies the needed file(s) and returns you
      to the Create Printer dialog box.

e. Fill in the rest of the information fields, and choose OK.

f. For instructions on how to configure your printer, see the section

      for the Print Manager in the "Microsoft Windows NT System Guide."

Alternative Procedure

Remove the Printer from PrintManager. Locate the following Directory in FileManager:
<NTDIR>\system32\spool\drivers\<Platform Specific>\1
Rename the following files to *.OLD
RASDD.DLL RASDDUI.DLL
Run PrintManager again and re-install the Epson Stylus driver.

STATUS

Microsoft has confirmed this to be a bug in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional reference words: Epsom hang slow lock freeze driver print
KBCategory: kbprint kb3rdparty kbbug
KBSubcategory: kbdriver

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Last reviewed: May 1, 1996
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