Stop Message Appears After Deleting ProductOption Registry Key

Last reviewed: March 20, 1997
Article ID: Q142655

The information in this article applies to:

- Microsoft Windows NT Workstation version 4.0 - Microsoft Windows NT Server version 4.0

SYMPTOMS

After you delete the ProductOption registry key, a Stop message with a blue screen appears and your computer stops responding (hangs).

This symptom can occur anytime during any random action after the registry key was deleted.

CAUSE

Deleting this registry key leaves the system in an unknown state because Windows NT does not automatically recreate this key.

RESOLUTION

Obtain the fix mentioned below or wait for the next service pack.

The fix prevents accidental deletion of this registry key and ensures that Windows NT operating reliability is not negatively affected.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. This problem was corrected in the latest Windows NT 4.0 U.S. Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

Additional query words: prodnt
Keywords : kbbug4.00 kbfix4.00 kbusage ntregistry NTWkst
Version : 4.0
Platform : WinNT

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Last reviewed: March 20, 1997
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