Cannot Access CD-ROM After Installing SP4

Last reviewed: March 24, 1997
Article ID: Q150124

The information in this article applies to:

Microsoft Windows NT Workstation version 3.51
Microsoft Windows NT Server version 3.51

SYMPTOMS

You are unable to access the CD-ROM drive after installing Service Pack 4. Windows NT reports ATAPI driver load fail.

You may get the following event message 3 times:

   Event ID: 15
   Source: ATAPI
   Description: The device, \device\scsiport0 is not ready for access yet.

CAUSE

This is caused by code changes in the ATAPI driver.

WORKAROUND

To obtain access to the CD-ROM drive you must install the old (original) ATAPI driver, which can be found on the Windows NT Setup Disk #3.

STATUS

This problem was corrected in the latest Windows NT 3.51 U.S. Service Pack. For information on obtaining the Service Pack, query on the following word in the Microsoft Knowledge Base (without the spaces):

   S E R V P A C K

Additional query words: prodnt qfe sp ide
Keywords : kbbug3.51 kbsetup ntsetup NTSrvWkst
Version : 3.51
Platform : WinNT

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Last reviewed: March 24, 1997
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