Add Printer Wizard Printer Browse List Not in Alphabetical Order

 Last reviewed: October 30, 1997
Article ID: Q154475
The information in this article applies to:
  • Microsoft Windows NT Workstation version 4.0
  • Microsoft Windows NT Server version 4.0

SYMPTOMS

The list of printers attached to a print server in the Add Printer wizard may not appear in alphabetical order.

CAUSE

This problem occurs because the printers are displayed in the same order in which they are received in response to the remote procedure call (RPC) Windows NT makes to retrieve the list of shared printers.

RESOLUTION

To resolve this problem, obtain the following fix or wait for the next Windows NT service pack.

This fix should have the following timestamp: 

   10/21/97  04:06p              96,528 winspool.drv  (Intel)
   10/21/97  04:00p             163,088 winspool.drv  (Alpha)
NOTE: Service Pack 3 must be applied to Windows NT 4.0 prior to applying this fix.

NOTE: This hotfix supersedes the fix referred to in the following article in the Microsoft Knowledge Base: 

   ARTICLE-ID: Q172147
   TITLE     : Add Printer Wizard Hangs When Searching for Remote Printers

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 4.0. A supported fix is now available, but has not been fully regression-tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

Additional query words: 4.00 spooler browse printer thread
Keywords : kbbug4.00 kbfix4.00 ntprint NTSrvWkst kbprint
Version : WinNT:4.0
Platform : winnt
Issue type : kbbug
Solution Type : kbpatch

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: October 30, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.