Error Changing Password at Logon with Dial-Up Networking

 Last reviewed: March 27, 1997
Article ID: Q155157
The information in this article applies to:
  • Microsoft Windows NT Server version 4.0
  • Microsoft Windows NT Workstation version 4.0

SYMPTOMS

If you are prompted to change your password while you are logging on using a Dial-Up Networking (DUN) connection, you receive the following error message after typing your new password: 

   The system could not log you on. Make sure your user name and domain
   are correct, then type your password again. Letters in passwords must
   be typed using the correct case. Make sure that Caps Lock is not
   accidentally on.
If you click OK, you can log on using the new password.

RESOLUTION

Ignore the error message. After you click OK, log on with your user name and new password. Because you are still connected using a DUN connection, it is unnecessary to click the Logon Using Dial-Up Networking check box.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Windows NT version 4.0. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

This situation most often occurs when the "User must change password at next logon" option is enabled in your user account properties on the domain controller.

Additional query words: remote access service dialup pdc bdc
Keywords : kbnetwork ntdomain ntnetserv ntras NTSrvWkst prodnt
Version : 4.0
Platform : WinNT
Issue type : kberrmsg

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: March 27, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.