Printer Disappears After Upgrading to Windows NT 4.0

 Last reviewed: March 11, 1998
Article ID: Q158272
The information in this article applies to:
  • Microsoft Windows NT Server version 4.0
  • Microsoft Windows NT Workstation version 4.0

SYMPTOMS

After you upgrade from Windows NT 3.51 to Windows NT 4.0, your printer may no longer exist.

CAUSE

When you upgrade, the printer is not re-created if Setup cannot locate a suitable printer driver with which to upgrade the current printer driver. This behavior can occur if you are using a third-party printer driver or if the Windows NT 3.51 printer driver name does not match the Windows NT 4.0 printer driver name.

RESOLUTION

To prevent the Windows NT printer from being deleted during the upgrade, change the Windows NT 3.51 printer to use a driver that Windows NT 4.0 supports. In Windows NT 3.51 Print Manager, select the Properties of the printer and then select a printer driver that is supported in Windows NT 4.0.

MORE INFORMATION

The printer driver name mismatch is usually caused by the use of a driver supplied by the printer manufacturer.

Additional query words: print queue
Keywords : ntprint NTSrvWkst kbprint
Version : WinNT:4.0
Platform : winnt
Issue type : kbprb

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Last reviewed: March 11, 1998
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