Cannot Delete Certain User Profiles

Last reviewed: October 7, 1997
Article ID: Q159927

The information in this article applies to:

Microsoft Windows NT Workstation version 4.0
Microsoft Windows NT Server version 4.0

SYMPTOMS

When looking at the User Profiles tab of the System tool in Control Panel, the Delete button may be unavailable for certain user profiles.

CAUSE

This occurs whenever the user account associated with that profile is in use. This not only applies to the currently logged on user, but also to any user accounts used by services that start automatically (such as tape backup software).

RESOLUTION

To resolve this problem, log on as a different user or stop the service that is currently using the account associated with the user profile. You can then delete the profile.

Additional query words: prodnt gray grayed grey greyed remove
Keywords : ntui kbenv
Version : WINNT:4.0
Platform : winnt
Issue type : kbprb
Solution Type : Info_Provided

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: October 7, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.