Macintosh Change Password Fails on Down Trusted Domain PDC

 Last reviewed: October 7, 1997
Article ID: Q172003
The information in this article applies to:
  • Microsoft Windows NT Server versions 3.51 and 4.0

SYMPTOMS

In a multiple master domain environment, initiating a change password from a Macintosh client without specifying the domain name may fail. The error report to the Macintosh client is: 

   Your password could not be changed.
   Please try again or see your server administrator.

CAUSE

Change password requests initiated by a Macintosh client are forwarded to a computer running Windows NT Server and running Services for Macintosh. The server then initiates the change password request on behalf of the Macintosh user. When the user account name is received with no specified domain name, requests are sent to a list of trusted domain controllers (DCs) under the multiple master domain model. In this case, an unexpected error was returned from the change password request because a DC in the list of trusted DCs was down. Because of the unexpected error, the complete list of DCs was not processed.

WORKAROUND

The workaround is for users to specify the domain [domain_name\username] in password change requests.

RESOLUTION

The Services for Macintosh file, sfmsvc.exe, was modified to handle the unexpected error code that was encountered.

STATUS

Microsoft has confirmed this to be a problem in Windows NT version 3.51. A supported fix is now available, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

Microsoft has confirmed this to be a problem in Windows NT version 4.0. A supported fix is now available, but has not been fully regression tested and should be applied only to systems experiencing this specific problem. Unless you are severely impacted by this specific problem, Microsoft recommends that you wait for the next Service Pack that contains this fix. Contact Microsoft Technical Support for more information.

Additional reference words: prodnt
Keywords : kbbug3.51 kbbug4.00 kbfix3.51 kbfix4.00 ntdomain NTINTEROP ntmac NTSrv kbinterop kbnetwork
Version : WinNT:4.0
Platform : winnt
Issue type : kbbug
Solution Type : kbfix

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Last reviewed: October 7, 1997
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