GP Fault in OLE2.DLL when Starting Word

 Last reviewed: February 6, 1998
Article ID: Q108864
The information in this article applies to:
  • Microsoft Office for Windows, version 4.0
  • Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
  • Microsoft Excel for Windows, version 5.0
  • Microsoft Works for Windows, version 3.0
  • Microsoft PowerPoint for Windows, version 4.0

SYMPTOMS

If you are running under a beta (prerelease) version of Microsoft Windows version 3.1, the following error message may occur when you start Word for Windows: 

   MSWORD caused a GP Fault error in OLE2.DLL.

CAUSE

Word 6.0 is designed to run properly on the retail release of Windows 3.1; Microsoft cannot guarantee the functionality of Word running under a beta build of Windows.

RESOLUTION

To determine whether you are running a beta version of Windows 3.1, switch to Windows Program Manager and choose About Program Manager from the Help menu. "Version 3.1" should display in the dialog box. If there is a period and any numbers following "3.1," you are running a beta version of Windows. Microsoft has received reports of this problem from customers running the following beta versions: 

   3.1.068
   3.1.070
   3.1.071
   3.1.0xx
To resolve the problem, obtain the retail version of Windows 3.1. To obtain new or updated Microsoft products, call Microsoft End User Sales at (800) 426-9400. If you are outside the United States, contact your local subsidiary. To locate your subsidiary, see the Microsoft World Wide Offices Web site at: 

   http://www.microsoft.com/worldwide/default.htm

KBCategory:
KBSubCategory:
Additional query words: 6.0 win31 gpf general protection excel
word6 6.0a 6.0c winword powerpt w_office custserve
Keywords : kbole
Version : 6.0 6.0a 6.0c
Platform : WINDOWS

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Last reviewed: February 6, 1998
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