WD: Envelope Print Merge Fails to Omit Return Address

• Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c
• Microsoft Word for Windows 95, versions 7.0, 7.0a
• Microsoft Word 97 for Windows
• Microsoft Word for the Macintosh, versions 6.0, 6.0.1, 6.0.1a
• Microsoft Word 98 Macintosh Edition

SYMPTOMS

If the Return Address Omit option is selected in the Envelopes And Labels dialog box, and you are performing a print merge to envelopes, the return address is still included. (To locate the Return Address Omit option, choose Envelopes And Labels from the Tools menu, and select the Envelopes tab.)

WORKAROUND

Method 1: Remove the Return Address

To remove the return address for all subsequent envelopes, regardless of the creation method, follow these steps:

1. On the Tools menu, click Options (Word 6.x, 7.x, 97 for Windows) or Preferences (98 Macintosh Edition).

2. Select the User Info (Word 6.x, 7.x) or User Information (Word 97 for Windows, Word 98 Macintosh Edtion) tab.

3. Clear the Mailing Address box and click OK.

To remove the return address for the current print merge only, follow the steps for setting up a print merge envelope, but before performing the print merge, edit the main document by selecting the return address and deleting it. Continue with the print merge as usual.

Method 2: Change the Return Address Font Color

Alternatively, you can set the return address font color to white without having to delete your Mailing Address or edit the merge document. To change the return address font color:

1. On the Tools menu, click Envelopes And Labels.

2. Select the Envelopes tab.

3. Click Options.

4. Click Return Address Font.

5. Select White for the font color.

6. Click OK twice.

STATUS

Microsoft has confirmed this to be a problem in the versions of Word listed above. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.