Screen May Be Garbled or Hang with Some Graphics Cards

Last reviewed: February 5, 1998
Article ID: Q110631

The information in this article applies to:

Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c

SYMPTOMS

If you are using the Fahrenheit 1280 video card and drivers supplied by Orchid Technologies, you may experience the following problems:

The video display may be garbled.
The system may stop responding (hang) when you load Word.
The system may stop responding (hang) when you run the Tip of the Day.

STATUS

Orchid Technologies has confirmed that there may be problems running Word 6.0 for Windows with its video drivers. Orchid has corrected these problems and provides an upgraded BIOS and driver. The new BIOS is version 3.0 and the corresponding driver is 7.0

To obtain the phone numbers for Orchid, query on the following words in the Microsoft Knowledge Base:

   Orchid and phonebook and pss

WORKAROUND

To work around this problem, change the video driver to VGA or Super VGA.

KBCategory:
KBSubcategory:
Additional query words: 6.0 video lock locks garbage 256 word6
6.0a 6.0c winword colors display enhanced vga small fonts orchidv.drv
v3.10.061a
1/11/93
Keywords : kbhw
Version : 6.0 6.0a 6.0c
Platform : WINDOWS

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Last reviewed: February 5, 1998
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