WD6X: Word Hangs When Launched with Corrupted Fonts

Last reviewed: November 17, 1997
Article ID: Q122501

The information in this article applies to:

Microsoft Word for Macintosh, version 6.0

SYMPTOMS

When starting Microsoft Word, you receive a System Error or a Type 1 error and your computer may stop responding.

CAUSE

If Word stops responding immediately after installation, you may have a corrupted font. Unlike Word 5.x, Word 6.0 enumerates the fonts when you start the program. This allows Word to determine whether or not the font supports kerning and other font attributes. By contrast, Word 5.x does not enumerate the fonts, and you would experience problems only if you used the corrupted font in your document.

RESOLUTION

To resolve this problem, upgrade to the latest version of Microsoft Word.

To work around this problem, isolate and remove the corrupted font.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word version 6.0 for the Macintosh. This problem was corrected in Word version 6.0.1 for the Macintosh.

Additional query words: font type 1 system error crash hang freeze freezes
frozen Launch Boot
Keywords : kbfont macword word6 kbwdinternet kbenv kbprint
Version : MACINTOSH:6.0
Platform : MACINTOSH
Issue type : kbprb
Solution Type : kbfix kbworkaround

THE INFORMATION PROVIDED IN THE MICROSOFT KNOWLEDGE BASE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. MICROSOFT DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN NO EVENT SHALL MICROSOFT CORPORATION OR ITS SUPPLIERS BE LIABLE FOR ANY DAMAGES WHATSOEVER INCLUDING DIRECT, INDIRECT, INCIDENTAL, CONSEQUENTIAL, LOSS OF BUSINESS PROFITS OR SPECIAL DAMAGES, EVEN IF MICROSOFT CORPORATION OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES SO THE FOREGOING LIMITATION MAY NOT APPLY.

Last reviewed: November 17, 1997
© 1998 Microsoft Corporation. All rights reserved. Terms of Use.