WD6: Some Servers Fail to Respond to Internet Assistant

• Microsoft Internet Assistant for Word, version 1.0
• Microsoft Word for Windows, versions 6.0a, 6.0c

CASE 1

SYMPTOMS

Nothing happens when you attempt to open a URL using the following syntax:

   http://www.microsoft.com

CAUSE

You may be trying to connect to a server that is not responding or that has an older version of server software.

RESOLUTIONS

Method 1: Add an extra slash to the end of the URL. This server may require

          an extra slash mark:

             http://www.microsoft.com/

          are using may not have the URL registered properly. For example,
          try the following to connect via IP address to Microsoft's Home
          Page:

             http://198.105.232.5

          another browser like Netscape or Mosaic. If this fails, you may
          have a problem with your Internet connection, your dialup
          configuration, or your Internet Service provider. See your
          network administrator for more information.

CASE 2

SYMPTOMS

When you try to open a Uniform Resource Locator (URL), the progress meter continuously displays 0 (zero) percent.

CAUSE

Your Trumpet Dialer or other Internet connectivity software may not be configured or working correctly.

RESOLUTION

Open your TCPMAN.EXE (or other Trumpet Dialer) and configure it so that "Van Jacobson CSLIP compression" is set to active.

If you are using other Internet connectivity software, please contact your Internet Service Provider or your system administrator to verify the settings you need to establish this connection.