GPF in KEYBOARD.DRV with Norton's File Assist Macros

• Microsoft Word for Windows, versions 6.0, 6.0a, 6.0c

SYMPTOMS

You may receive a general protection (GP) fault in Module KEYBOARD.DRV when you use Norton Desktop for Windows 3.0 File Assist macros with Word for Windows.

CAUSE

Symantec, maker of Norton Desktop for Windows, is aware of the problem. The problem has been corrected in a later version of Norton Desktop.

WORKAROUNDS

Method 1: Upgrade the File Assist macros to the latest versions. You can

          download the latest updates from the SYMANTEC forum on CompuServe
          or contact Symantec Technical Support for Norton Desktop for
          Windows at (541) 465-8440.

          won't be able to save files to extremely deeply nested
          subdirectories--the macro will no longer be able to handle a
          fully qualified filename of more than 128 characters. For
          anything shorter than that (which should be most cases),
          everything should work correctly.

          a. From the Tools menu, choose Macro.

          b. From the Macro Name list, select FileAssist.

          c. Choose the Edit button.

          d. From the Edit menu, choose Replace.

          e. In the Find What box, type 256.

          f. In the Replace With box, type 128.

          g. Choose the Find Next button. Word finds this string:

                n = cdxGetLocalizedString(256, pSuperFileOpen$, 50)

          h. Skip this first occurrence by choosing the Find Next button
             again. Word finds this text:

                pFile$ = String$(256, " ")  nSize = 256

          i. Replace these (two) and the next four matches. Once Word
             reports it has reached the end of the document, tell it not to
             start again from the top. Close the macro and save the file,
             and it should save with no errors.

MORE INFORMATION

Norton Desktop for Windows 3.0 installs a set of macros when you activate the File Assist program for Word for Windows. Several macros replace Word's internal macros, such as FileSave.

For more information about Norton Desktop for Windows, contact Symantec Corporation:

   Symantec Corporation
   10201 Torre Avenue
   Cupertino, CA 95014-2132
   (310) 449-4900