IA: Can't Access URL After CompuServe Internet Connection

• Microsoft Internet Assistant for Word, versions 1.0, 1.0z
• Microsoft Word for Windows, versions 6.0a, 6.0c

SYMPTOMS

You are unable to access a URL from Internet Assistant, even though you can access the Internet from CompuServe's Internet Forum.

CAUSE

You are using one of CompuServe's proprietary interfaces--CompuServe FTP, Usenet, or Telnet--to access the Internet. (These interfaces are available in the Internet Forum on CompuServe.) These services require the software interface provided by CompuServe and are not compatible with the Internet Assistant for Word for Windows.

RESOLUTION

Install CompuServe Internet Dialer. This will set up a PPP (point-to-point) dial-up connection that allows you to access the Internet through a local CompuServe phone number. To set up CompuServe Internet Dialer on your system, do the following:

1. Log onto CompuServe using an existing account.

2. At the CompuServe prompt, type "GO INTERNET" (without the quotation marks) to go to the Internet forum.

   NOTE: The Internet forum is an extended service, so connect charges may apply.

3. Select the Direct Internet Access (PPP) option and follow the instructions for downloading and installing the PPP service.

4. Run the CompuServe Internet Dialer program to establish a PPP connection. You can now use Internet Assistant as a browser.

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