WinFax Pro Buttons and Menus Not Available in Word

 Last reviewed: August 5, 1997
Article ID: Q134062
The information in this article applies to:
  • Microsoft Word for Windows 95, version 7.0

SYMPTOMS

WinFax Pro buttons and menus are not available in Word for Windows 95, version 7.0. WinFax Pro may also cause error messages printing to the fax driver from Word. One common error message is: 

   Select Paper Size between 0-22 inches.

CAUSE

WinFax Pro looks for a Template (singular) folder for its information. This path is hard-coded in WinFax Pro by Delrina. In Word for Windows 95, the directory structure has changed to MsOffice\Templates (plural). Therefore, when WinFax looks for the Template folder, it cannot find one and cannot add the macros necessary to provide its functionality in Word.

STATUS

This issue is under review by Delrina and a correction will be considered for inclusion in a future release of WinFax Pro.

WORKAROUND

  1. Create a subfolder in the Word program folder and name it Template.

  2. Move your Normal.dot template to this new folder.

  3. Reinstall WinFax Pro.

  4. Copy the Normal.dot file from the Winword\Template folder back to its correct location in the MsOffice\Templates folder.

MORE INFORMATION

The third-party products discussed here are manufactured by vendors independent of Microsoft; we make no warranty, implied or otherwise, regarding these products' performance or reliability.

For more information, contact Delrina Customer Service:

Delrina Corporation 6830 Via Del Oro Suite 240 San Jose, CA 95119-1353 (408) 363-2345

KBCategory: kb3rdparty
KBSubcategory:
Additional reference words: word95 7.0 macros buttons menus print paper
word7 size
Keywords : kb3rdparty
Version : 7.0
Platform : WINDOWS

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Last reviewed: August 5, 1997
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