WD: Unable to Save WordMail Note to Novell 4.02 Server

 Last reviewed: February 5, 1998
Article ID: Q134726
The information in this article applies to:
  • Microsoft Word for Windows 95, version 7.0
  • Microsoft Word 97 for Windows

SYMPTOMS

When you try to save a WordMail message to a Novell 4.02 server, you may receive the following error message: 

   Microsoft Word Err=1391 - Word cannot complete the save due to a file
   permission error. (path and filename)
However, Microsoft Word will save the document with a filename that has been truncated to the MS-DOS 8.3 filename standard. This will happen no matter what file format you choose to save the WordMail message.

CAUSE

You may receive this error message when Microsoft Word is unable to determine if the file system on the server to which you are saving the file supports long filenames. You may also receive this message when you use the Save As command on the File menu or the FileSaveAs Wordbasic command.

STATUS

Microsoft has confirmed this to be a problem in Word for Windows 95 version 7.0 and Word 97. Microsoft is researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

WORKAROUND

To work around this problem, save the file with an 8.3 filename.

MORE INFORMATION

The Novell 4.02 server is manufactured by Novell, Inc., a vendor independent of Microsoft; we make no warranty, implied or otherwise, regarding this product's performance or reliability.

KBCategory: kberrmsg kb3rdparty kbnetwork
KBSubcategory:
Additional query words: word95 7.0 word7 winword word97
Keywords : kbinterop kbualink97 kb3rdparty kberrmsg kbnetwork
Version : 7.0 97
Platform : WINDOWS

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Last reviewed: February 5, 1998
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