General Protection Fault in Module KRNL386.EXE

Last reviewed: February 5, 1998
Article ID: Q139780

The information in this article applies to:

Microsoft Word for Windows, versions 6.0, 6.0a, and 6.0c
Microsoft Windows operating system, versions 3.1, 3.11
Microsoft Windows for Workgroups, version 3.11

SYMPTOMS

When you choose Print To File in Word, you will get a general protection fault (GP fault) error in module KRNL386.EXE. This error occurs when you print to one of the following printers using the Hewlett-Packard (HP) HPPCL5E.DRV printer driver version 31.V1.30:

   HP LaserJet 4 Plus/4M Plus
   HP LaserJet 4/4M
   HP LaserJet 4L
   HP LaserJet 4ML
   HP LaserJet 4P/4MP
   HP LaserJet 4Si/4Si MX

STATUS

Microsoft has confirmed this to be a problem in the HP printer driver HPPCL5E.DRV version 31.v1.30. This problem was corrected in the HPPCL5E.DRV printer driver versions 31.V1.35 and 31.V1.50.

RESOLUTION

Update your printer driver.

KBCategory:
KBSubcategory:
Additional reference words: 6.0 6.0a 6.0c word6 print gpf krnl386.exe
file hp error hppcl5e.drv general protection fault gp fault winword
Keywords : kbprint
Version : 6.0 6.0a 6.0c
Platform : WINDOWS

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Last reviewed: February 5, 1998
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