"Cannot Find the Folder Called... 'Public Shortcuts Folder'"

 Last reviewed: February 5, 1998
Article ID: Q147332
The information in this article applies to:
  • Microsoft Word for Windows 95, version 7.0

SYMPTOMS

When you click "Post to Exchange Folder" on the File menu, you may receive the following error message 

   Cannot find the folder called 'Public Shortcuts Folder.'
   Please connect to a Microsoft Exchange Server to create the folder.
followed by: 

   Word was unable to post your document.

RESOLUTION

Upgrade to Word for Windows 95a.

To obtain the Microsoft Word for Windows 95a upgrade, call the Microsoft Order Desk at (800) 360-7561 and request part number 059-00138. If you are outside the United States, contact your local subsidiary. To locate your subsidiary, see the Microsoft World Wide Offices Web site at: 

   http://www.microsoft.com/worldwide/default.htm

STATUS

Microsoft has confirmed this to be a problem in Word for Windows 95 version 7.0. This problem was corrected in Word for Windows 95, version 7.0a.

KBCategory: kberrmsg
KBSubcategory:
Additional query words: post exchange server wordmail 7.0 word7 word95
can not could not mail can't couldn't won't winword
Keywords : kbinterop kberrmsg
Version : 7.0
Platform : WINDOWS

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Last reviewed: February 5, 1998
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