WD: Errors, Problem Inserting CMYK JPEG Image

 Last reviewed: October 24, 1997
Article ID: Q158432
The information in this article applies to:
  • Microsoft Word for Windows 95, versions 7.0, 7.0a
  • Microsoft Word 97 for Windows

SYMPTOMS

When you insert a CMYK or a Joint Photographic Experts Group (JPEG) formatted graphic into a Word document, the graphic may be displayed as a box with an X inside it or you may receive one of the following error messages:

  • Cannot open file.

    - or -

  • This graphics file may be damaged and cannot be converted <filename>.

CAUSE

Microsoft Word, versions 7.x and 97, cannot convert CMYK JPEG graphics.

WORKAROUND

To work around this problem, use either of the following methods:

Method 1:

Use a different JPEG format, such as grayscale or RGB.

Method 2:

Use another graphic format that Word supports, such as image file format (TIFF), Encapsulated PostScript (EPS),CGM, BMP, or WMF.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed above. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

Additional query words: 8.0 cyan yellow magenta black import importing
convert converting windows metafile tagged image file format encapsulated
postscript post script bitmap computer graphics metafile jpg joint
photographic experts group red-green-blue
Keywords : word7 word8 word95 word97 kbgraphic kbualink97
Version : WINDOWS: 7.0 7.0a 97
Platform : WINDOWS

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Last reviewed: October 24, 1997
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