WD97: Object Deleted When You Run Letter Wizard

• Microsoft Word 97 for Windows

SYMPTOMS

If you add an object or WordArt text effects to your document and then run the Letter Wizard (Tools menu), the object may be deleted.

CAUSE

This problem occurs when the object is anchored to a paragraph that was modified when you ran the Letter Wizard. For example, if a WordArt object is anchored to a paragraph that is formatted with the Date style, and you change the Date Line on the Letter Format tab in the Letter Wizard, the WordArt object is removed.

WORKAROUND

If you have already run the wizard and your object has been deleted, click the Undo button until your object appears. Attach the object to a paragraph that is not a Letter Wizard element--for example, attach the object to a paragraph formatted with the body text or Normal style and then rerun the Letter Wizard.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.

MORE INFORMATION

If an object is anchored to a paragraph formatted with one of the following styles, the object will be deleted when you run the Letter Wizard.

Attention Line CC List Closing Company Name Date Enclosure Inside Address Inside Address Name Mailing Instructions Reference Initials Reference Line Return Address Salutation Signature Signature Company Signature Job Title Slogan Subject Line