WD97: Color Borders Print Solid Black Instead of Gray

• Microsoft Word 97 for Windows

SYMPTOMS

When you print a document that contains color borders, all or part of the border is printed as a line in solid black instead of in shades of gray. This problem occurs when you use the following printer driver:

• Hewlett Packard IIIsi PS (Postscript)

WORKAROUND

To work around this problem, use one of the following methods.

Method 1: Use the PCL Driver

Install and print using the printer's PCL printer driver. This is a non-PostScript printer driver.

Method 2: Draw Your Borders

1. On the Drawing toolbar, click the Line or Rectangle tool, and draw the line or border in the document.

2. The drawing object should be selected after you draw it. If it is not selected, click the object to select it.

   You should see the black sizing handles for the object.

3. On the Format menu, click Drawing Object.

4. On the Line tab, change the "Weight" and "Color" to the desired settings, and then click OK.

STATUS

Microsoft has confirmed this to be a problem in the Microsoft products listed at the beginning of this article. We are researching this problem and will post new information here in the Microsoft Knowledge Base as it becomes available.