WD97: Known Video Driver Conflicts in Word 97

• Microsoft Word 97 for Windows

SUMMARY

This article contains information about known video driver issues with Word 97. It also includes contact information for video driver vendors.

MORE INFORMATION

The following issues include references to other Knowledge Base articles pertaining to the known issue. For more information, please see the related articles in the Microsoft Knowledge Base.

The third-party contact information included in this article is provided to help you find the technical support you need. This contact information is subject to change without notice. Microsoft in no way guarantees the accuracy of this third-party contact information.

Imported WordPerfect Graphic Display Problems

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q159282
   TITLE     : OFF97: Shipped Graphics Filters and Their Limitations

   ATI
   URL:    http://www.atitech.ca/drivers
   E-mail: support@atitech.ca
   Phone:  (905) 882-2626 Customer Support (Voice)
           (905) 882-0546 Customer Support (Fax)
           (905) 764-9404 ATI DOWNLOAD BBS (8N1)

Word 97 Hangs

When you use a Trident 9660/968X Linear Accelerated for PCI v. 1.0a video driver, Microsoft Word 97 will suddenly freeze when working in a document. The resolution to this is to change the video driver to VGA or to obtain an updated video driver from Trident.

   Trident Information:
   URL:    http://www.tridentmicro.com/trident/html/drivers.htm
   E-mail: techsupport@tridmicr.com
   Phone:  (415) 691-9211
           (415) 691-9260 Sales (Fax)
           (415) 691-9265 Corporate (Fax)

   ARTICLE-ID: Q163884
   TITLE     : OFF97: Programs Hang Using Cirrus Logic GD546x Video

   Cirrus Logic
   URL:    http://www.cirrus.com/support
   E-mail: dcom-support@corp.cirrus.com
   Phone:  (510) 623-8300

Symbols Appear as Black Squares

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q163306
   TITLE     : WD97: Squares Not Symbols in Insert Symbol Dialog Box

   Cirrus Logic
   URL:    http://www.cirrus.com/support
   E-mail: dcom-support@corp.cirrus.com
   Phone:  (510) 623-8300

   Diamond
   URL:    http://www.diamondmm.com/product-support/driver-index
   E-mail: PnP Window 3.1x: pnplegacy@supra.com
           PnP Windows 95: pnpwin95@supra.com
   Phone:  (408) 325-7100 General Support
           (408) 325-7120 Fire GL Support
           (408) 325-7171  Technical Support(Fax)

   Trident
   URL:    http://www.tridentmicro.com/trident/html/drivers.htm
   E-mail: techsupport@tridmicr.com
   Phone:  (415) 691-9211
           (415) 691-9260 Sales (Fax)
           (415) 691-9265 Corporate (Fax)

Video Corruption

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q162545
   TITLE     : Starting Word 97 Causes Corrupted Video on Tseng Labs ET6000

   Hercules
   URL:    http://www.hercules.com/support/drivers
   E-mail: support@hercules.com
   Phone:  (800) 323-0601
           (510) 623-6050

   STB
   URL:    http://www.stb.com/ftp-files
   E-mail: support@stb.com
   Phone:  (972) 669-0989 Technical Support (Voice)
           (972) 669-1326 Technical Support (Fax)
           (972) 437-9615 Technical Support (BBS - 5 Lines)

   Tseng Labs
   URL:    http://www.tseng.com/softlst
   E-mail: prodsupp@tseng.com
   Phone:  Unavailable

Not Enough Memory

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q163305
   TITLE     : Not Enough Memory with Effect Preview in Photo Editor

   Matrox
   URL:    http://www.matrox.com/videoweb/techsupp
   E-mail: graphics.techsupport@matrox.com
   Phone:  (514) 685-0270
           (514) 969-6363 (Fax)

Display Problems with Rotated Images

   Radius
   URL:    http://www.radius.com/support/contact.html
   E-mail: Support@radius.com
   Phone:  (408) 541-5008
           (800) 375-9256
           (408) 541-5008 (Fax)

Word 97 Screen Refresh Issue--Garbled Text in Online View

   This issue is not driver specific.

   For additional information, please see the following article in the
   Microsoft Knowledge Base:

      ARTICLE-ID: Q164273
      TITLE     : Problems Scrolling After Changing Zoom in Online View

Keywords          : word8 word97 kbdisplay kbtshoot kbfaq
Version           : 97
Platform          : WINDOWS
Issue type        : kbref