WD97: Word Stops Responding Opening MacWord 5.x File

• Microsoft Word 97 for Windows

SYMPTOMS

Microsoft Word 97 stops responding (hangs) when you open a Word for the Macintosh, version 5.x, file that contains an If, Ask, or Set field.

The following message appears in the status bar at the bottom of the Word Window

   Reading Word for the Macintosh file

RESOLUTION

To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).

To work around this problem, open the file in Word for the Macintosh, remove the If, Ask, or Set field, save, and close the document. Reopen the file in Word 97 and re-create the If, Ask, or Set field.

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q172475
   TITLE     : OFF97: How to Obtain and Install MS Office 97 SR-1

MORE INFORMATION

   <<IF quantity => 50>> you will have more than <<quantity>> <<endif>>

REFERENCES

For more information about converting from other formats, click the Office Assistant, type "converting from other formats," click Search, and then click "Customize Word to work with converted documents."

NOTE: If the Assistant is hidden, click the Office Assistant button on the Standard toolbar. If Word Help is not installed on your computer, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q120802
   TITLE     : Office: How to Add/Remove a Single Office
               Program or Component

For more information about conditional mail merges, please see the following articles in the Microsoft Knowledge Base:

   ARTICLE ID: Q29193
   TITLE: WD: Print Merge Only Certain Records from a Data Document

   ARTICLE ID: Q165635
   TITLE: WD: Conditional MERGEFIELD Lost When Converted to MacWord