WD97: Objects Print Incorrectly on Non-Square Resolutions

• Microsoft Word 97 for Windows
• Microsoft Word for Windows 95, version 7.0

SYMPTOMS

If you insert an inline (non-floating) object into a Word document, the object may be distorted when printed.

The object may be stretched vertically, squished, or cropped (as though only a portion of the object is trying to fill the object's allocated area).

CAUSE

This problem occurs when the printer is set to a non-square graphics resolution: that is, with different values for horizontal and vertical resolution, such as 600 X 300 dots per inch (dpi).

This problem has been reported to occur with the following printer drivers, that print with a non-square resolution:

• COMPAQ PAGEMARQ 15 v2012.015
• COMPAQ PAGEMARQ 20 v2012.015
• Digital DEClaser 5100 v2013
• Digital DECcolorwriter 1000 17 fonts v2013.113
• Digital DECcolorwriter 1000 39 fonts v2013.113
• QMS 860+ Print System
• Tektronix Phaser 240 17
• Tektronix Phaser 340 600 dpi
• HP DeskJet 550C (and other DeskJets)
• HP Laserjet 4
• Epson LQ570 (and other dot-matrix printers)

RESOLUTION

To correct this problem, install Microsoft Word 97 Service Release 1 (SR- 1).

To work around this problem, use either of the following methods.

Method 1: Change the Print Resolution

To change the printer resolution to a square resolution, such as 300 X 300 dpi, follow these steps.

1. Click the Start button, point to Settings, and then click Printers.

2. Right-click the icon of the printer you want to use, and then click Properties on the shortcut menu.

3. On the Graphics tab, choose a square resolution, such as 300 X 300 dpi.

4. Click OK.

Method 2: Convert the Object to a Floating Object

1. Click the object to select it.

2. On the Format menu, click <Object> (for example Picture).

3. On the Position tab, click to select the Float Over Text check box, and then click OK.

   ARTICLE ID: Q167738
   TITLE     : WD97: Can't See or Manipulate Objects (and Other Odd
               Behavior)

STATUS

Microsoft has confirmed this to be a problem in Microsoft Word 97 for Windows. This problem was corrected in Microsoft Word 97 SR-1.

For additional information about SR-1, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q172475
   TITLE     : OFF97: How to Obtain and Install MS Office 97 SR-1

MORE INFORMATION

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