DMM: Address List May Not Appear in "Select a List File"

• Microsoft Direct Mail Manager for Windows

SYMPTOMS

When you try to import your address list, one of the following may occur.

Case 1

When you click Browse to import your address list, your address list may not appear as an available file.

Case 2

If you click Browse to import your address list and type "*.*" (without the quotation marks) into the File Name box and then select your address list, when you click Open, you may receive the following error message:

   Error (3343) - Unrecognized database format
   '<drive>:\<path>\<file name>'.

   This error occurred when attempting to open the address list file
   '<drive>:\<path>\<file name>'. Please check that (1) the file exists,
   (2) you have selected a file format supported by Direct Mail Manager,
   and (3) it is not locked or your access is otherwise restricted.

Case 3

When Direct Mail Manager prompts you with "Where is your address list?" and you type the path and file name of your address list in the File box, when you click Next, the following error message may appear:

   Error (3055) - Not a valid file name.

   This error occurred when attempting to open the address list file
   '<drive>:\<path>\<file name>'. Please check that (1) the file exists,
   (2) you have selected a file format supported by Direct Mail Manager,
   and (3) it is not locked or your access is otherwise restricted.

CAUSE

Direct Mail Manager cannot auto-detect the file type of your address list.

This functionality is by design and will occur when you have changed the extension of your address list to an extension different from what Direct Mail Manager expects.

For example, when your address list is in a Word document and you have set the Files Of Type option to "Microsoft Word Documents (*.doc)," Direct Mail Manager expects your address list to have a .doc file name extension.

For additional information, please see the following article in the Microsoft Knowledge Base:

   ARTICLE-ID: Q179972
   TITLE     : DMM: Supported Address List File Formats

WORKAROUND

To import your address list with a different extension, follow these steps:

1. When Direct Mail Manager prompts you with "Where is your address list?" click Browse.

2. In the "Select a List File" dialog box, follow these steps:

   a. Change the Look In box to the folder where your address list exists.

   b. Change the Files Of Type box to the file format of your address list.

         For example, if your address list is in a Word document, change the
         Files Of Type to "Microsoft Word Document (*.doc)".
   

   NOTE: If you do not change the Files Of Type option to the file format of your address list, when you click Open you will receive the error message listed in Case 2 in the "Symptoms" section of this article.

   c. In the File Name box, type to "*.*" (without the quotation marks).

         NOTE: Select and delete any file name that may appear in the File
         Name box and then type "*.*" (without the quotation marks).
   

   d. Click Open.

         Your address list with the different extension should now appear.
   

3. Select your address list and then click Open.