Sources of Troubleshooting Information

In addition to the troubleshooting tools that are described later in this chapter, there are several other sources of troubleshooting information in the Windows NT Server Resource Kit and elsewhere. Table 8.4 describes resources that can help you in troubleshooting your Internet Information Server installation.

Table 8.4 Sources of Troubleshooting Information

Resource

Information

Windows NT Workstation Resource Guide, Chapter 23, "Overview of the Windows NT Registry"

Describes how to use information in the Registry for troubleshooting and configuration maintenance.

Windows NT Workstation Resource Guide, Chapter 25, "Configuration Management and the Registry"

Provides problem-solving techniques that use the Registry.

Windows NT Workstation Resource Guide, Chapter 36, "General Troubleshooting"

Provides troubleshooting information for Windows NT.

Windows NT Workstation Resource Guide, Chapter 21, "Troubleshooting Startup and Disk Problems"

Discusses what you can do to find the cause of problems when your computer fails to complete startup.

Windows NT Workstation Resource Guide, Chapter 38, "Windows NT Executive STOP Messages"

Describes the different kinds of STOP, STATUS, and hardware malfunction messages.

Windows NT Workstation Resource Guide, Chapter 39, "Windows NT Debugger"

Describes how to set up for debugging and use Windows NT debugging tools.

Windows NT Server Resource Kit Messages database

Documents thousands of messages with the probable cause of errors and recommended solution. This includes the STOP messages that appear when the system fails with a blue screen.

Windows NT Help

Contains troubleshooting information for the Windows NT operating system.

Microsoft Knowledge Base

Contains support information developed by the Microsoft Support Network. The Windows NT Knowledge Base is included on the Windows NT Workstation Resource Kit CD and Windows NT Server Resource Kit CD. It is also included on the Microsoft Developer Network (MSDN) CD and the TechNet CD, and is accessible through the Microsoft home page, www.microsoft.com. You can search for all Windows NT Internet Information Server articles by specifying Internet Information Server in the query.

Windows NT Workstation Start Here, Appendix A, "Windows NT Setup Troubleshooting"

Describes how to overcome problems installing Windows NT 4.0 on Intel-based computers.